![]() ![]() Validity of a question-based post will be left up to the mods' discretion.ģ.) Please refer to stickied discussion posts if you have general questions about food delivery or other food industry related questions. These questions get asked quite a bit, so please use the search bar before submitting a question. You've found the subreddit where we post our amazing Tales From The Pizza Guy, including any and all stories from the heroes of food delivery!Ģ.) Low-effort question posts such as "What's it like to drive for X company?" or "How much money do you make?" will be removed. NEW TO DELIVERY AND WANT TIPS? (We have this question asked a lot) Agents often handle social cases in less than 5 minutes compared to 15 minutes when agents manage social media cases manually.We welcome you with pizza in our arms please fill out the receipt completely. Since partnering with Emplifi, Domino's increased social traffic handled by 128% and reduced handling time by 53%. The bot can also redirect international customers to their region's local support team, which has resulted in a 72% decrease in international customer complaints.Įmplifi Agent, the Domino's CRM tool, integrates directly with Emplifi Social to save time and boost contact center efficiency. It can be customized and easily tailored to customer experience. Domino's replaced its traditional email form with Dot, the Domino's customer support bot built on the Emplifi bot platform. Dot the bot gives customers a self-service tool while also allowing them to submit their feedback to our customer service team," Terri Haffey, customer support manager at Domino's, said in the release. ![]() "We wanted to evolve as a contact center and knew bots would be the key. The bot can also redirect international customers to their region's local support team, which has resulted in a 72% decrease in international customer complaints. ![]() Emplifi helps us do just that."ĭomino's replaced its traditional email form with Dot, the Domino's customer support bot built on the Emplifi bot platform. We often receive shout outs from high-profile accounts and celebrities, and we needed a solution to manage a rapid response and turn customers into raving fans. "We were drawn to Emplifi's social media monitoring capabilities that enable our contact center to respond to social media posts and manage crises in real-time. We partnered with Emplifi to achieve better results while keeping empathy and customer care at the core of everything we do," Carley Dunlap, team leade, social media and Q&A customer support at Domino's, said in the release. "To achieve the personal connections and interactions with our audience, we needed a top social media management and CX tool from a brand that understood our commitment to our customers. ![]() Domino's agents no longer need to dig through the other 97%, which allows them to focus on more pressing tasks, according to a press release. The tool automatically searches for hundreds of keywords on Twitter and monitors the Domino's Facebook page to identify posts requiring attention, which make up only 3% of total volume on average. The pizza brand is using Emplifi Social Engage as its social media management tool. Domino's has selected Emplifi, a unified customer experience platform, to better engage with customers on social media and increase call center efficiency. ![]()
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